Library Assistant

Library Assistant 

The post of Library Assistant is a diverse customer services role, dealing with a range of enquiries face to face, by telephone and via our internet chat service – no day is the same as another.

You will assist with ensuring our customers get the books and journals they want when they need them, both physically and electronically. You will also support our remote services, including the online instant chat facility.

You will use your IT skills to assist customers and colleagues, including university academic staff and students, Cardiff and Vale University Health Board and NHS Wales staff and members of the public.

The posts are based in four of our libraries during evening / weekend hours. The libraries are Arts and Social Studies, Bute, Science and Trevithick.

The posts are between 15 – 20 hours a week depending on shift patterns.

Shift Patterns:

Monday to Friday: 5pm – 9:30pm

Saturdays – between 9:45am – 5:30pm

Sundays – between 9:45am – 9:30pm

Salary: £24,727 - £24,928 per annum, pro rata for hours worked (Grade 2)

You will be part of a team ensuring that the library services:

• are delivered in a customer friendly and customer focussed way, in line with the Library Service Promise;
• are responsive to the changing needs of University staff, students and those of our partner NHS Health Board/Trusts
• support the University’s teaching, learning and research programmes;
• support the University’s strategy

You will engage and uphold the University Library Service’s values and behaviours. (See additional information).

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds.  We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age.  We especially welcome and encourage applications from those under-represented groups within the University workforce, such as those who identify as LGBT+, Ethnic Minority or those with disabilities. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.